Payment Flow and Delivery Policy

Be Better Lover Deliveries - Fast, Affordable and Discreet

Discreet Delivery and Billing

 

Delivery Options FREE On Orders Over How Much How Fast
UK 2nd Class Recorded FREE Over £50 £3.99 Per Order 3-5 Business Days
UK 1st Class Recorded FREEOver £50 £4.99 Per Order 1-2 Business Days
UK Next Day - £9.99 Per Order 1 Business Day*
EU Tracked Airmail FREE Over £50 £9.99 Per Order 5-7 Business Days
Rest of the World Tracked Airmail FREE Over £50 £9.99 Per Order 5-7 BusinessDays

 

If your order is placed after 1.30pm or on a weekend/Bank Holiday it will be shipped the next working day.

*95% of Royal Mail 48 deliveries are delivered within 2 working days. 95% of Royal Mail 24 deliveries are delivered within 1 working day. A small percentage will take longer.

Days' denotes working days i.e. Monday-Friday except in the case of UK Guaranteed Saturday delivery.

UK Delivery Options

For deliveries to the UK we use a combination of Royal Mail or Courier services for heavier items.
Most shipments require a signature on delivery. Any order can be upgraded to Royal Mail Next Day Guaranteed or Guaranteed Saturday Delivery.

  • Every order over £50 includes 100% FREE Standard Signature required Delivery. Delivery aim: 1-3 working days (not guaranteed delivery time)
  • Royal Mail Next Day Special Delivery is £9.99 per order.

* Royal Mail Nex Day Delivery takes 1 working longer to the following locations: Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

Please note that UK 1st Class/UK 1st Class Recorded delivery is not a guaranteed service so although we usually find that orders are delivered within 1-3 working days it can on occasion take longer. If you require faster or guaranteed delivery please select the appropriate option.

If your order qualifies you for free Royal Mail Next Day Special, or Guaranteed Saturday Delivery you must make sure you select this option at checkout or your order will automatically be dispatched using our Royal Mail 1st Class Recorded Delivery.

Discreet Billing and Packaging

Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items.
The name DelaySprays.com will not be displayed anywhere on the packaging.

No reference to the items contained in the parcel will be found on any of our outer packaging. Your credit or debit card statement will show only the name ‘Viridis Direct'.
Any parcels you receive from us will look like the images shown to the right and will include a small returns address label with our 'Viridis Direct' mailing department on.

Same Day Dispatch

All orders received Monday to Friday before 1:30pm each day will be shipped that same day. Our shipping hours are 8am-1:30pm. If your order is placed after 1.30pm or on a weekend/Bank Holiday it will be shipped the next working day.

If you place an order after 1:30pm on a Friday, your order will not be dispatched until the next working day (Monday, or Tuesday in the case of Bank Holidays)

*All orders for Saturday delivery must be received by 1:30pm on the Friday. Any orders received after 2:30pm on Friday for Saturday delivery will be delivered the subsequent weekend.

European Orders – FREE over £50 or £9.99 per order under £50

Every order over £50.00 includes FREE delivery.
Each order under £50.00 sent to any EU country will be charged at £9.99 (per order). European orders usually arrive within 5 to 10 working days.
Recorded Signature required airmail service available for free with every order over £50.
Orders under £50 will be charged at £9.99.

Rest of World Orders - FREE over £50 or £9.99 per order under £50

Every order over £50.00 includes FREE delivery.
Each item sent to anywhere outside the EU will be charged at £9.99 (per order). USA and Worldwide orders usually arrive within 7 to 10 working days.
Recorded Signature required airmail service available for free with every order over £50. Orders under £50 will be charged at £9.99.

We send your orders by AirSure Express if the service is available to your country. AirSure Express airmail delivery is available to specific countries only;

Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.

It's always buyer's responsibilities to clear customs and pay the relevant customs duties. We don't add taxes, VAT, or other hidden charges. You pay us exactly the price we marked on website,i.e. goods subtotal + shipping cost.

In most non-EU countries, you have to pay taxes or duties on imported goods.

The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out relevant information before you order. If you have to pay import taxes and/or additional duties and sales taxes, you shall pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about import taxes in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

Who will be responsible for clearance of the items, if the items are detained by customs?

After the shipment leaves the seller's country, if the items are detained by customs, the buyer is responsible for clearance of the detained items.

If custom duties are incurred, who is responsible?

It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.