Refund and Cancellation Policy

Returns and Exchanges

Return of unwanted items - Cooling off period

It is your responsibility to contact BeBetterLover.com by email to advise us of your intention to return or exchange any item(s) within 7 working days of receipt of them. After this date, it falls solely within the discretion of BeBetterLover.com if a return or exchange will be accepted. Once notified, all items should be received at BeBetterLover.com within 30 days from the date of delivery for this condition to apply. Please note that, once opened and or used, products cannot be returned to us unless the product is damaged. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.
We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Once notified, all items should be received at BeBetterLover.com within 30 days from the date of delivery for this condition to apply.

You must return items to BeBetterLover.com by using the returns and exchanges procedure.

Return of damaged items

To help us process returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer an exchange.
You will also be liable for the cost of re-delivery and our fees (which may exceed the original cost of delivery). We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. BeBetterLover.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

Please note that, once opened and or used, products cannot be returned to us unless the product is broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.

All returns are evaluated before being processed.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 working days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within BeBetterLover.com discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged item(s) within 30 days of receipt of them. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.